Operations
As soon as the site is ready to go live we spring into action. Using a check list (created in collaboration with you and your team) we carry out all the tasks necessary to get the client site live.
As part of the go live process the site is secured using SolidWP Security Pro, emails are setup to use MailGun. If necessary advanced services such as offloading media files can be implemented.
Once live our operations team will manage the site on your behalf, making sure that backups, updates and uptime are all monitored.
Go Live
We use Asana projects and automations to ensure a pre-agreed check list is completed when a site goes live.
Monitoring
Uptime Robot is our monitoring tool, every site we manage is checked every minute of every day. Alerts are sent to our help desk and can be sent to your team too.
Backups
Multiple backups are taken of every site we host and manage. To various offsite locations.
Updates
Regular updates are applied to every site, normally updates are applied within 24 hours of being released for trusted plugins and themes. Full, automatic testing is carried out after every update.
Security
We take a multi-layered approach to security, from the provisioning of servers, to the server level security of each site through to secure user access. Using WAF’s, 2FA and Microsoft Authentication.
DNS
We recommend CloudFlare to all our clients, it’s fast, secure and provides a whole host of additional benefits, including easy access for us to manage DNS changes and other requests.
MailGun
All sites are configured to send emails via the MailGun service. We recommend you setup a subdomain on your clients domain to send emails and/or you create your own email sending domain.
Offload Media
For image heavy websites, or sites with lots of downloadable files we use WP Offload Media to offload the media to Digital Ocean Spaces.