Reporting
Weekly Summary Emails
Clients don’t want lon reports, they just want to know that their site is up and running, that the backups have worked and that you’re scanning their site. We send a weekly, email based summary report every week.
Monthly Client Reports
If your client does want something a bit more detailed we can send a monthly report. The report details all the work that has been carried out on their website.
Help Desk Reports
If you are using our help desk service you will receive a monthly report detailing the number of tickets that have been opened, dealt with and closed for your clients.
SLA’s
Everything we do is guaranteed by our SLA, you get notified if we breeach our SLA so you’re always in the know.
Alerts & Notifications
If required we can mirror all the alerts and notifications that we receive about your client sites. Slack, teams or email alerts and notifications be can configured to receive alerts and notifications.
White Labelled
All reports that are sent to your clients are sent using your brand, your client never need to knmow we exist.